Usage

The Usage page shows how your workspace is consuming Suppio credits during the current billing period.

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What usage includes

Usage can include AI activity from:

• Discord tickets
• Discord forum posts
• Discord live voice and screen-share sessions
• web chat widget conversations
• support page conversations
• API responses
• related workflow agents such as safety checks, escalation, actions, images, summaries, /ask, /train, and analysis flows

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Monthly credits

At the top of the page, Suppio shows:

• plan cap
• credits used
• credits remaining
• reset timing
• out-of-credits status

Credits reset on a monthly cycle. Usage totals reflect the current billing period for the workspace.

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Conversation log

The conversation log shows user and assistant messages for supported public and Discord surfaces. Conversation entries can include:

• source, such as chat widget or Discord ticket
• title
• status: in progress, resolved, or escalated
• message count
• credits used
• attachments metadata when present

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All usage log

The All usage tab records every credit-generating event for the period, including supporting workflows that do not appear as a standalone conversation. Tokens from all counted model calls and file-search activity are converted to credits and included in the workspace total.

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What to do when credits run low

• Review recent usage spikes.
• Check whether repeated questions should become FAQ entries.
• Compare Standard and High reasoning usage in the log.
• Upgrade the workspace if support volume has grown.

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Troubleshooting