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Documentation Index

Fetch the complete documentation index at: https://docs.suppio.ai/llms.txt

Use this file to discover all available pages before exploring further.

Behavior settings control how Suppio communicates. Use these settings when you want answers to match your brand, support style, or community norms.
Behavior controls and custom instructions are paid-plan features.

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What you can control

Tone and style

Choose whether Suppio should be more concise, detailed, direct, friendly, or professional.

Emoji usage

Control how expressive replies should be.

Custom instructions

Add targeted guidance for support replies, escalations, and action suggestions.

Deployment consistency

Keep replies consistent across Discord, web chat, support page, and API surfaces.

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Instruction areas

These affect normal support replies. Use them for tone, formatting, language, boundaries, and how much detail Suppio should include.
These guide when Suppio should hand off to humans. Use them for support policies, exceptions, high-risk topics, or issues that should always be escalated.
These guide action suggestions such as ticket rename, close, resolve, and API action signals.

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Good instructions

Good behavior instructions are specific and user-facing. 
Answer in a calm, concise tone. Use numbered steps for setup instructions.
If a billing issue mentions a failed charge, escalate to a human after giving
the user the basic billing page steps.
Avoid instructions that depend on hidden system details or ask Suppio to ignore safety rules.

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What behavior settings cannot fix

Behavior settings change style and decision guidance. They do not replace missing context. If Suppio gives incorrect factual answers, update the agent’s context first.

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Troubleshooting

Lower verbosity or add a main instruction such as Keep answers under five sentences unless the user asks for detail.
Review human escalation instructions and make sure context includes the answers users are asking for.
Add clear escalation rules for the topics your team wants reviewed by a human.