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Behavior settings control how Suppio communicates in a connected Discord server. Use these settings when you want answers to match your brand, support style, or community norms.
Behavior controls and custom instructions are paid-plan features.

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What you can control

Tone and style

Choose whether Suppio should be more concise, detailed, direct, friendly, or professional.

Emoji usage

Control how expressive replies should be.

Custom instructions

Add targeted guidance for support replies, escalations, and action suggestions.

Discord replies

Apply the selected style to new ticket and forum replies in this Discord server.

Typing reactions

Show temporary Discord message reactions while Suppio queues, searches, and prepares a reply.

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Custom instructions

The Instructions section contains one shared custom-instructions field for the connected Discord server. It guides normal Discord replies, escalation decisions, and action suggestions. The field accepts up to 1,000 characters. Keep it focused; context remains the source of factual product knowledge.

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Personality and style

Paid plans can configure emoji usage, typing reactions, and one choice from each personality pair shown in the dashboard. The available pairs cover tone, detail, confidence, answer structure, conversation style, and initiative for new replies in that Discord server.
These controls do not currently change web chat, support page, Agent API, or Sandbox behavior. Those surfaces use their own default behavior.

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Good instructions

Good behavior instructions are specific and user-facing.
Avoid instructions that depend on hidden system details or ask Suppio to ignore safety rules.

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What behavior settings cannot fix

Behavior settings change style and decision guidance. They do not replace missing context. If Suppio gives incorrect factual answers, update the agent’s context first.

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Troubleshooting

Lower verbosity or add a main instruction such as Keep answers under five sentences unless the user asks for detail.
Review the escalation guidance in Custom instructions and make sure context includes the answers users are asking for.
Add clear escalation rules to Custom instructions for the topics your team wants reviewed by a human.