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Suppio includes Discord slash commands for one-off answers, adaptive memory notes, summaries, ticket actions, forum status, reminders, and dashboard links. Command access is managed in Discord permissions.

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Permission behavior

  • /help, /support, and native ticket commands are registered for everyone by default.
  • Native ticket command policies can enable or disable each command, reserve it for support, and apply role or channel allow and deny lists.
  • Other commands default to members with Manage Server unless you assign allowed roles.
  • /ask can also have per-role cooldowns.

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Command reference

Ask Suppio a question and receive a private answer.Options:
  • message - required, up to 2,000 characters
  • file - optional file or screenshot
Show a guided Discord setup checklist with buttons that open the relevant dashboard settings. The status refreshes while setup is incomplete.
Review the current ticket or forum post and propose reusable facts, policies, procedures, and troubleshooting guidance stated or confirmed by staff. Customer-specific details are excluded. This command is available on every plan.Review the proposed learnings, then choose Save all, Edit, or Discard. Nothing is added to adaptive memory until you save it.
Add a manual note to Suppio’s adaptive memory.Options:
  • note - required plain-text note, up to 1,000 characters
Summarize the current ticket or forum post.Options:
  • private - optional. When enabled, only you see the summary.
Close the current ticket and save a transcript. Add an optional reason. Native tickets follow their configured two-step close and retained-closed-state rules. External ticket routes continue to use their existing close workflow.
Create a native ticket from a panel. You can provide a panel name or ID, an optional reason, and, when permitted, another member as the owner.
Publish a configured Components V2 ticket panel in the current channel or another selected channel.
Add or remove a Discord member or role from the current native ticket. Discord private threads accept individual members only because Discord cannot add a role directly to a private thread.
Claim or release the current native ticket according to the panel’s claiming rules. Support can optionally assign /claim to another configured support member.
Reopen a retained closed native ticket.
Ask the ticket owner to approve closing the ticket. You can include an optional reason.
Save the required transcript, then delete or recycle a closed native ticket. You can include an optional reason.
Rename the current native ticket channel.
Save and share a private hosted transcript for the current native ticket. A dashboard manager can also run it in another server text channel.
Transfer the current native ticket to an allowed target panel. You can include an optional reason.
List the current ticket’s automation status, stop its rules durably, or restart them with a fresh seven-day window.
Show native ticket configuration and Discord permission diagnostics.
Mark the current forum thread as resolved.
Mark the current forum thread as unresolved.
Get a link to the Suppio dashboard for the server.
Stop inactivity reminders in the current ticket.
Resume inactivity reminders in the current ticket.
Show Suppio links and command help.
Get the Suppio support server link.

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Message-based staff tools

Suppio also recognizes two staff workflows that are not slash commands:
  • Reply to a Discord message and mention Suppio with remember to save that message to adaptive memory.
  • Reply to a message and mention Suppio with analyze, or use Analyze reply from a Suppio log, to check the reply against current context. The result is sent by DM.
These tools use the same role-permission system as the corresponding internal command entries in Discord permissions.

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Troubleshooting

Confirm the Suppio bot is in the server and was invited with application command permissions. Discord can take time to refresh commands.
Open Discord permissions and check the allowed roles for that command.
Check per-role /ask cooldowns in Discord permissions.