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Suppio includes Discord slash commands for one-off answers, adaptive memory notes, summaries, ticket actions, forum status, reminders, and dashboard links. Command access is managed in Discord permissions.

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Permission behavior

  • /help and /support are available to everyone by default.
  • Other commands default to members with Manage Server unless you assign allowed roles.
  • /ask can also have per-role cooldowns.

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Command reference

Ask Suppio a question and receive a private answer.Options:
  • message - required, up to 2,000 characters
  • file - optional file or screenshot
Show a guided Discord setup checklist with buttons that open the relevant dashboard settings. The status refreshes while setup is incomplete.
Review the current ticket or forum post and propose reusable facts, policies, procedures, and troubleshooting guidance stated or confirmed by staff. Customer-specific details are excluded. This command is available on every plan.Review the proposed learnings, then choose Save all, Edit, or Discard. Nothing is added to adaptive memory until you save it.
Add a manual note to Suppio’s adaptive memory.Options:
  • note - required plain-text note, up to 1,000 characters
Summarize the current ticket or forum post.Options:
  • private - optional. When enabled, only you see the summary.
Close the current ticket and save a transcript. When Ticket closing notifications is active, /close marks the ticket resolved, queues a signed ticket.resolved event, and leaves the channel for your integration instead.
Mark the current forum thread as resolved.
Mark the current forum thread as unresolved.
Get a link to the Suppio dashboard for the server.
Stop inactivity reminders in the current ticket.
Resume inactivity reminders in the current ticket.
Show Suppio links and command help.
Get the Suppio support server link.

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Message-based staff tools

Suppio also recognizes two staff workflows that are not slash commands:
  • Reply to a Discord message and mention Suppio with remember to save that message to adaptive memory.
  • Reply to a message and mention Suppio with analyze, or use Analyze reply from a Suppio log, to check the reply against current context. The result is sent by DM.
These tools use the same role-permission system as the corresponding internal command entries in Discord permissions.

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Troubleshooting

Confirm the Suppio bot is in the server and was invited with application command permissions. Discord can take time to refresh commands.
Open Discord permissions and check the allowed roles for that command.
Check per-role /ask cooldowns in Discord permissions.