What it is
The support page is a public page served by Suppio for one agent. It includes a hero area, chat input, optional suggestions, optional link cards, theming, images, and attachment support. After deployment, Suppio gives you a hosted link in the dashboard. On Pro and Enterprise plans, you can also connect a custom domain.When to use it
Use a support page when:- you want a shareable support URL
- you do not want to install a widget script on your website
- you want a dedicated help page for a product, workspace, or agent
- you want support at a subdomain such as
help.example.com
Set it up
1
Open the agent
In the dashboard, choose your workspace and open the agent you want to deploy.
2
Add context
Add at least one context source in Context.
3
Open Deploy
Open Deploy and choose Support page.
4
Configure settings
Set the page title, escalated message, favicon, theme, colors, attachment support, logos, and hero images.
5
Deploy
Click Deploy. Suppio creates the hosted page and enables it.
6
Copy the hosted link
Open Domain setup and copy the Suppio hosted link.
7
Return from the sidebar
After deployment, Support page remains in the agent sidebar so you can edit it directly.
Hosted link
The hosted page URL uses this format:Custom DNS
Custom DNS is available on Pro and Enterprise plans.1
Deploy the page first
Domain setup is only available after the support page has a hosted Suppio link.
2
Enter a support subdomain
In Domain setup, enter a public hostname such as
help.example.com.3
Save changes
Save the page settings so Suppio can prepare the DNS records.
4
Add DNS records
Add the CNAME record shown in the dashboard. If the dashboard shows a TXT record, add that too.
5
Check DNS
Click Check DNS. Suppio marks the domain verified when DNS and SSL are ready.
DNS records
The dashboard shows the exact records for your domain. The CNAME target depends on the deployed environment.Example CNAME format
Example TXT format
How conversations work
Visitors can start a chat from the hosted page. Suppio stores recent page chat history in the visitor’s browser and sends conversation history with each message. If attachments are enabled, visitors can attach files. When Suppio resolves or escalates the conversation, the conversation is closed and the visitor must start a new chat to continue.How escalations work
When the agent escalates from the support page, it returns your configured Escalated message and marks the conversation as escalated in Suppio usage logs.The support page does not automatically create a Discord ticket or external help desk ticket.
Settings and customization
Page title
Page title
Appears in the browser tab and hosted page metadata.
Escalated message
Escalated message
The exact message shown when the agent escalates to a human.
Theme
Theme
Choose dark or light as the default theme. You can also enable a theme switch for visitors.
Colors and images
Colors and images
Configure light and dark primary colors, favicon, logos, and hero images.
Attachments
Attachments
Enable or disable visitor file attachments.
Suggestions and link cards
Suggestions and link cards
Add up to six suggested prompts and up to four link cards from the page editor.
Limits
- Custom DNS requires Pro or Enterprise.
- Custom domains must be public hostnames. Localhost, IP addresses, wildcard domains, and domains with paths are rejected.
- Up to 5 attachments per message.
- Attachment uploads are limited to 10 MB total per message.
- Voice to text and text to speech are present in settings but disabled in the current app.
Troubleshooting
Deploy is disabled
Deploy is disabled
Add at least one context source to the agent.
DNS verification fails
DNS verification fails
Confirm the CNAME target matches the dashboard, add the TXT record if shown, use DNS-only proxy mode when required, and wait for DNS propagation.