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Suppio is built around agents that can be deployed across multiple support surfaces.

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Core features

AI support agents

Create agents that answer from your uploaded context and workspace information.

Multiple deployments

Deploy agents to Discord, a web chat widget, a support page, or your backend through the API.

Context management

Add text, TXT files, website pages, documentation sources, Discord sources, and live status pages.

Escalation handling

Escalate to a human when users ask for staff or the agent cannot confidently continue.

Discord behavior controls

Tune Discord reply tone, response style, emoji usage, and custom instructions on supported plans.

Usage and analytics

Track conversations, credits, response activity, and support outcomes.

Knowledge quality

Detect missing or conflicting context, review examples, apply corrections, and send Discord alerts on every plan.

Response images

Let paid-plan Discord agents attach approved images when a visual answer helps.

Discord live support

Move eligible ticket and forum conversations into temporary private voice channels, with secure screen sharing on Pro and Enterprise.

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Deployment features

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Conversation features

Suppio can:
  • answer support questions using your context
  • ask concise follow-up questions when user details are missing
  • identify when a conversation should be escalated
  • mark website chats as resolved or escalated
  • return API action signals for escalation, resolution, and suggested titles
  • summarize Discord tickets or forum posts with /summarize
  • close Discord tickets and mark Discord forum posts resolved when configured
  • show temporary message reactions while preparing Discord replies
  • offer a private Discord voice session for support that is easier to handle live
  • use secure sampled screen images to guide Pro and Enterprise customers through visual issues

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Context features

Suppio supports several context sources:
  • plain text
  • uploaded TXT files
  • website pages
  • Mintlify documentation
  • GitBook spaces
  • Discord forum-post snapshots
  • followed Discord channels
  • Atlassian Statuspage, Better Stack, Instatus, incident.io, and Status.io
  • adaptive memory notes from /learn and /train
Suppio updates retained followed-channel messages when the original Discord message is edited. Forum-post imports are refreshed from their source when you re-import them. See Context for details and limits.

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Plan-aware features

Some features depend on the workspace plan.
  • API access, Discord support, chat widget support, core auto resolve and escalation, and context issue detection with Discord alerts are available on all plans.
  • Support page is available on paid plans according to the current pricing table.
  • Custom DNS for support pages requires Pro or Enterprise.
  • Suppio attribution removal is an Enterprise add-on.
  • Analytics, response images, personality controls, custom instructions, and advanced Discord automation require paid plans.
  • Discord voice-call support requires Plus, Pro, or Enterprise.
  • Secure screen-share support requires Pro or Enterprise and an active voice-support session.
See Plans and billing for the current comparison.