Suppio 2.0 is built around agents that can be deployed across multiple support surfaces.Documentation Index
Fetch the complete documentation index at: https://docs.suppio.ai/llms.txt
Use this file to discover all available pages before exploring further.
Core features
AI support agents
Create agents that answer from your uploaded context and workspace information.
Multiple deployments
Deploy agents to Discord, a web chat widget, a hosted support page, or your backend through the API.
Context management
Add text, files, website pages, documentation sources, Discord forum posts, and followed channels.
Escalation handling
Escalate to a human when users ask for staff or the agent cannot confidently continue.
Behavior controls
Tune tone, response style, emoji usage, and custom instructions on supported plans.
Usage and analytics
Track conversations, credits, response activity, and support outcomes.
Deployment features
| Deployment | What it is | Best for |
|---|---|---|
| Discord | A bot that responds in configured tickets, categories, forums, and commands. | Discord communities and support teams already working in Discord. |
| Web chat widget | A floating chat bubble or iframe you add to your website. | Product sites, docs sites, portals, and marketing sites. |
| Hosted support page | A standalone support page hosted by Suppio, with optional custom DNS on Pro and Enterprise. | Shareable help pages and custom support subdomains. |
| API | A backend endpoint that returns an answer plus action signals. | Custom apps, help desk integrations, and custom routing logic. |
Conversation features
Suppio can:- answer support questions using your context
- ask concise follow-up questions when user details are missing
- identify when a conversation should be escalated
- mark website chats as resolved or escalated
- return API action signals for escalation, resolution, and suggested titles
- summarize Discord tickets or forum posts with
/summarize - close Discord tickets and mark Discord forum posts resolved when configured
Context features
Suppio supports several context sources:- plain text
- uploaded files
- website pages
- Mintlify documentation
- GitBook spaces
- Discord forum posts
- followed Discord channels
- custom learning notes from
/learnand/train
Plan-aware features
Some features depend on the workspace plan.- API access, Discord support, chat widget support, and core auto resolve and escalation are available on all plans.
- Support page is available on paid plans according to the current pricing table.
- Custom DNS for support pages requires Pro or Enterprise.
- Suppio attribution removal is an Enterprise add-on.
- Analytics, personality controls, custom instructions, and advanced Discord automation require paid plans.