Frequently asked questions

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Does Suppio require context?

Yes. Suppio requires active context before it can respond through deployment methods or the API.

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Can one agent be used in multiple places?

Yes. An agent can be deployed to supported surfaces such as Discord, chat widget, support page, and API. Configure each deployment separately.

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Does the API create tickets automatically?

No. The API returns action signals such as escalate_to_human, mark_resolved, and suggest_title. Your backend decides what to do with them.

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Can I use a custom domain for the support page?

Yes, on Pro and Enterprise plans. Use a public hostname such as help.example.com.

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Why did a web chat close?

Chat widget and support page conversations close when Suppio marks them resolved or escalated. Start a new chat to continue.

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Where did my deployment settings go?

Open Deploy to set up a method. Enabled Chat widget, Support page, and API methods then appear directly in the agent sidebar. Discord settings appear inside the Discord group after the bot is connected.

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Can Suppio talk to customers in Discord voice channels?

Yes. On Plus, Pro, and Enterprise, Suppio can offer a temporary private voice session from a configured Discord ticket or forum post. The customer must explicitly accept before Suppio creates the channel. See Discord live support.

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Does screen sharing use Discord Go Live?

No. On Pro and Enterprise, the customer clicks Share screen and chooses a tab, window, or screen through a secure Suppio page. Suppio processes occasional still images in memory instead of connecting to or recording a Discord Go Live stream.

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Does every model call use credits?

Yes. User-facing answers and supporting AI workflows count. Usage > All usage shows credit-generating events, while conversation details show totals for supported chat and Discord conversations.