> ## Documentation Index
> Fetch the complete documentation index at: https://docs.suppio.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage

> Track Suppio credits, conversations, all usage events, and reset timing.

The Usage page shows how your workspace is consuming Suppio credits during the current billing period.

## What usage includes

Usage can include AI activity from:

* Discord tickets
* Discord forum posts
* Discord live voice and screen-share sessions
* web chat widget conversations
* support page conversations
* API responses
* related workflow agents such as safety checks, escalation, actions, images, summaries, `/ask`, `/train`, and analysis flows

## Monthly credits

At the top of the page, Suppio shows:

* plan cap
* credits used
* credits remaining
* reset timing
* out-of-credits status

Credits reset on a monthly cycle. Usage totals reflect the current billing period for the workspace.

## Conversation log

The conversation log shows user and assistant messages for supported public and Discord surfaces.

Conversation entries can include:

* source, such as chat widget or Discord ticket
* title
* status: in progress, resolved, or escalated
* message count
* credits used
* attachments metadata when present

## All usage log

The **All usage** tab records every credit-generating event for the period, including supporting workflows that do not appear as a standalone conversation. Tokens from all counted model calls and file-search activity are converted to credits and included in the workspace total.

## What to do when credits run low

* Review recent usage spikes.
* Check whether repeated questions should become FAQ entries.
* Compare Standard and High reasoning usage in the log.
* Upgrade the workspace if support volume has grown.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Suppio stopped responding">
    Check whether the workspace is out of credits. If it is, upgrade or wait for the monthly reset.
  </Accordion>

  <Accordion title="Usage is higher than expected">
    Review **Conversations** and **All usage**, then check the reasoning level, repeated commands, image inputs, and context-search activity.
  </Accordion>

  <Accordion title="A conversation is closed">
    Widget and support page conversations close after resolution or escalation. Start a new chat to continue.
  </Accordion>
</AccordionGroup>