> ## Documentation Index
> Fetch the complete documentation index at: https://docs.suppio.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Discord permissions

> Control which Discord roles can use Suppio commands and message-based staff tools, and configure /ask cooldowns.

Discord permissions control access to Suppio slash commands and staff message tools in a connected Discord server.

Use this page when you want to limit staff commands, open selected commands to trusted roles, or rate limit `/ask`.

## Command access

Each command can be assigned one or more Discord roles.

* If a command has roles selected, only those roles can use it.
* If a command has no roles selected, access is limited to members with **Manage Server**.
* `/help` and `/support` are available to everyone by default.
* `remember` and `analyze` appear in the permission list even though staff invoke them by replying to a message and mentioning Suppio.

See [Discord commands](/commands) for the current command list.

## `/ask` cooldowns

You can set per-role `/ask` limits measured in messages per hour.

Use cooldowns to:

* give staff or trusted users a higher limit
* reduce spam from general members
* create a default limit with `@everyone`

## Role priority

Higher Discord roles override lower roles. If a member has several configured roles, Suppio uses the highest applicable role.

## Limits

* You can configure cooldowns for up to 10 roles.
* If no `/ask` cooldowns are configured, this section does not add a role-based rate limit.

## Troubleshooting

<AccordionGroup>
  <Accordion title="A role cannot run a command">
    Add that role to the command in **Discord permissions** or make sure the member has **Manage Server** when the command has no roles selected.
  </Accordion>

  <Accordion title="/help or /support is public">
    This is expected. Those commands are available to everyone by default.
  </Accordion>

  <Accordion title="Cooldowns do not match expectations">
    Check the member's highest role. Higher roles override lower cooldown settings.
  </Accordion>
</AccordionGroup>