> ## Documentation Index
> Fetch the complete documentation index at: https://docs.suppio.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge gaps and conflicts

> Review missing, conflicting, and newly learned support knowledge in the Context tab.

Suppio can surface context problems from real support conversations so your team can improve future answers.

<Note>
  Context issue detection, review, and Discord alerts are available on every plan, including Free.
</Note>

## Issue types

<AccordionGroup>
  <Accordion title="Knowledge gap">
    Suppio could not find a reliable answer in current context. The issue includes the core question, what was missing, and example conversation details when available.
  </Accordion>

  <Accordion title="Conflicting information">
    A newly added or edited context source appears to disagree with existing context. Suppio shows the conflicting source excerpts and can propose edits that reconcile the sources.
  </Accordion>

  <Accordion title="Knowledge suggestion">
    After a supported Discord ticket or forum handoff, Suppio can analyze staff-confirmed guidance and propose reusable knowledge. A team member must approve it before it becomes context.
  </Accordion>
</AccordionGroup>

## Review an issue

<Steps>
  <Step title="Open Context">
    Open the agent and select **Context**. Open issues appear above **Context management**.
  </Step>

  <Step title="Inspect the evidence">
    Expand the issue to review the user's question, current answer, staff response, or conflicting context sources.
  </Step>

  <Step title="Choose a resolution">
    Enter the missing answer, edit the proposed knowledge, or review the proposed source changes for a conflict.
  </Step>

  <Step title="Apply or ignore">
    Apply the solution to context, or ignore the issue when no documentation change is needed.
  </Step>
</Steps>

## Discord notifications

In **Context**, choose a Discord channel for new knowledge alerts and select the roles Suppio should ping. Notifications can include buttons for answering a gap, approving a suggestion, or approving conflict edits.

Only the selected roles can approve from Discord. The same issue remains available in the dashboard until it is resolved or ignored.

## Learning after handoff

When Suppio escalates or a configured support-team role takes over a Discord ticket or forum post, it can retain the relevant conversation until the issue closes. After closure, Suppio analyzes staff-confirmed facts, policies, procedures, corrections, and troubleshooting steps.

Customer-specific details, credentials, payment information, unconfirmed claims, and ordinary chatter are excluded from proposed knowledge. Suppio also skips learned guidance that is already covered, conflicts with current context, or cannot be compared confidently. Suggestions still require human approval.

## Conflicting context

Suppio checks new context files and direct context edits against your existing sources. For a conflict, review every proposed edit before applying it. Applying a resolution can update the affected editable context sources and marks the conflict resolved. If the sources cannot be safely edited, update them manually and ignore the issue after verifying the correction.