> ## Documentation Index
> Fetch the complete documentation index at: https://docs.suppio.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Suppio?

> Learn what Suppio is, how agents work, and where you can deploy them.

Suppio is an AI support platform for customer-facing support.

You create a workspace, add one or more agents, give each agent context, and deploy those agents where your users need help: Discord, a web chat widget, a support page, or your own backend through the API.

## What Suppio is built for

Suppio works best when your team needs fast, consistent answers across several support surfaces.

<Columns cols={2}>
  <Card icon="messages-square" title="Answer support questions">
    Reply to common questions using the context you provide.
  </Card>

  <Card icon="route" title="Deploy in multiple places">
    Use the same agent across Discord, your website, a support page, or the API.
  </Card>

  <Card icon="user-check" title="Escalate when needed">
    Hand off to humans when users ask for a person or the agent cannot confidently continue.
  </Card>

  <Card icon="chart-column" title="Track usage">
    Review conversations, credit usage, outcomes, and activity over time.
  </Card>
</Columns>

## Core concepts

<AccordionGroup>
  <Accordion title="Workspace">
    A workspace represents the product, community, or business you support. Billing, usage, website URL, workspace information, and agents are scoped to the workspace.
  </Accordion>

  <Accordion title="Agent">
    An agent is the AI support assistant users talk to. Each agent has its own name, context, sandbox testing controls, and deployment methods. A connected Discord server also has Discord-specific behavior settings.
  </Accordion>

  <Accordion title="Context">
    Context is the knowledge Suppio uses to answer. It can include text, TXT files, website pages, documentation sources, Discord forum-post snapshots, followed channels, and live status pages.
  </Accordion>

  <Accordion title="Deployment">
    A deployment is where the agent is available to users. Suppio currently supports Discord, web chat widget, support page, and API deployments. After you set up a web or API deployment, it stays in the agent sidebar for direct access.
  </Accordion>
</AccordionGroup>

## How Suppio stays accurate

Suppio is grounded in the context and settings you configure.

* Add accurate context before launch.
* Keep synced website and documentation sources current.
* Use workspace information to describe your product or community.
* Configure Discord behavior settings when you deploy the agent to a Discord server.
* Review usage logs and conversations to spot missing context.
* Review knowledge gaps and conflicting sources in **Context** on every plan.

<Warning>
  Suppio requires context before it can answer in deployment methods. If an agent has no active context, deployments and API keys are blocked or requests are rejected.
</Warning>

## What Suppio does not do automatically

Suppio does not automatically change your external systems unless that behavior exists in the selected deployment.

* The Discord deployment can manage Discord ticket and forum workflows when enabled.
* The chat widget and support page record conversation state in Suppio but do not create external tickets.
* The API returns action signals. Your backend decides what to do with them.

## Read next

<CardGroup cols={2}>
  <Card title="Setup" icon="rocket" href="/setup">
    Create your workspace, add context, and deploy an agent.
  </Card>

  <Card title="Deployment options" icon="boxes" href="/features">
    Compare Suppio's main support surfaces.
  </Card>
</CardGroup>