> ## Documentation Index
> Fetch the complete documentation index at: https://docs.suppio.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Features

> Explore the major Suppio features across agents, deployments, context, automation, analytics, and billing.

Suppio is built around agents that can be deployed across multiple support surfaces.

## Core features

<Columns cols={2}>
  <Card icon="bot" title="AI support agents">
    Create agents that answer from your uploaded context and workspace information.
  </Card>

  <Card icon="boxes" title="Multiple deployments">
    Deploy agents to Discord, a web chat widget, a support page, or your backend through the API.
  </Card>

  <Card icon="database" title="Context management">
    Add text, TXT files, website pages, documentation sources, Discord sources, and live status pages.
  </Card>

  <Card icon="user-check" title="Escalation handling">
    Escalate to a human when users ask for staff or the agent cannot confidently continue.
  </Card>

  <Card icon="sliders" title="Discord behavior controls">
    Tune Discord reply tone, response style, emoji usage, and custom instructions on supported plans.
  </Card>

  <Card icon="chart-column" title="Usage and analytics">
    Track conversations, credits, response activity, and support outcomes.
  </Card>

  <Card icon="triangle-alert" title="Knowledge quality">
    Detect missing or conflicting context, review examples, apply corrections, and send Discord alerts on every plan.
  </Card>

  <Card icon="image" title="Response images">
    Let paid-plan Discord agents attach approved images when a visual answer helps.
  </Card>

  <Card icon="headset" title="Discord live support">
    Move eligible ticket and forum conversations into temporary private voice channels, with secure screen sharing on Pro and Enterprise.
  </Card>
</Columns>

## Deployment features

| Deployment      | What it is                                                                                  | Best for                                                          |
| --------------- | ------------------------------------------------------------------------------------------- | ----------------------------------------------------------------- |
| Discord         | A bot that responds in configured tickets, categories, forums, and commands.                | Discord communities and support teams already working in Discord. |
| Web chat widget | A floating chat bubble or iframe you add to your website.                                   | Product sites, docs sites, portals, and marketing sites.          |
| Support page    | A standalone support page hosted by Suppio, with optional custom DNS on Pro and Enterprise. | Shareable help pages and custom support subdomains.               |
| API             | A backend endpoint that returns an answer plus action signals.                              | Custom apps, help desk integrations, and custom routing logic.    |

## Conversation features

Suppio can:

* answer support questions using your context
* ask concise follow-up questions when user details are missing
* identify when a conversation should be escalated
* mark website chats as resolved or escalated
* return API action signals for escalation, resolution, and suggested titles
* summarize Discord tickets or forum posts with `/summarize`
* close Discord tickets and mark Discord forum posts resolved when configured
* show temporary message reactions while preparing Discord replies
* offer a private Discord voice session for support that is easier to handle live
* use secure sampled screen images to guide Pro and Enterprise customers through visual issues

## Context features

Suppio supports several context sources:

* plain text
* uploaded TXT files
* website pages
* Mintlify documentation
* GitBook spaces
* Discord forum-post snapshots
* followed Discord channels
* Atlassian Statuspage, Better Stack, Instatus, incident.io, and Status.io
* adaptive memory notes from `/learn` and `/train`

Suppio updates retained followed-channel messages when the original Discord message is edited. Forum-post imports are refreshed from their source when you re-import them.

See [Context](/context) for details and limits.

## Plan-aware features

Some features depend on the workspace plan.

* API access, Discord support, chat widget support, core auto resolve and escalation, and context issue detection with Discord alerts are available on all plans.
* Support page is available on paid plans according to the current pricing table.
* Custom DNS for support pages requires Pro or Enterprise.
* Suppio attribution removal is an Enterprise add-on.
* Analytics, response images, personality controls, custom instructions, and advanced Discord automation require paid plans.
* Discord voice-call support requires Plus, Pro, or Enterprise.
* Secure screen-share support requires Pro or Enterprise and an active voice-support session.

See [Plans and billing](/billing) for the current comparison.